Technical Support

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Comp-U-Talk
bulletDial-Up Connection Questions
bulletWhat are the Dial-Up Numbers?
-756-6904
-756-8170
bulletHow to change your dialup number
bulletConnection drops
-Drops can be caused by phone line noise. Try dialing in on another number
-Drops can be caused by others picking up a phone extension in another room. Ask them to stop that!
-Drops can be caused by idle time. Check the settings of your browser. (Normally on the Tools Menu, Internet Options, connections, Settings, Advanced, Disconnect if idle)
-If these suggestions don't work, have your modem tested for proper functionality
bulletDSL Connection Questions
bulletConnection is Slow
bulletConnection Drops
bulletHow to configure your computer
bulletHow to reset your modem
-Turn off the computer and unplug everything! This includes the modem and the router- both the power and the data cables! Replug all devices. Start at the wall and work your way back to the computer. Turn on the power to all devices. You should have three green lights..
bulletConfigure for use on a Home Network
bulletE-Mail Questions
bulletCan't Get E-Mail
-Inside Outlook Express, pull down the Tools Menu. Click on Accounts. Highlight the Coosnet listing then click on Properties. On the General Tab: the Name field should contain your login name@coosnet.com. The e-mail address and reply address should both read login_name@coosnet.com.
-click on the server tab at the top of the window. The incoming server is a POP3. In the Incoming field type coosnet.com. In the outgoing field type coosnet.com. In the account name field type your login name@coosnet.com.
bulletE-Mail is not Downloading
-The most common cause of e-mail failing to come through is the receipt of a huge attachment. Call the store and ask for manual removal of the offending letter. Comp-U-Talk's phone number is 756-8770. Open hours are Monday through Friday 9:00 am to 5:30 pm. We are closed on all major holidays.
bulletBilling Questions
bulletHow many hours have you used this month
-use the button on the left to view Account Information
bulletGetting E-Mail While Away From Home
bulletUploading a Web Page
-Contact Comp-U-Talk and request personal space.  Web space is free to all subscribers of 30 hours/month.  (Phone 756-8770.)

-Create your web page on your computer. Use either the publish command from inside the publishing software, or an FTP program to post to www.coosnet.com/~your user name

bulletVirus Information
bulletNortons
-Download the Trial Version at: http://nct1.digitalriver.com/fulfill/0001.14
-See the latest threats at: http://securityresponse.symantec.com/
-Verify a hoax at: www.sarc.com/avcenter/hoax.html
bulletMcAfee
-Download a Trial Version at: http://download.mcafee.com/eval/evaluate2.asp?
-See the Virus Information Library at: http://vil.mcafee.com/default.asp?
-Verify a hoax at: http://vil.mcafee.com/hoax.asp  
bulletMy E-Trust
-Download the Trial Version at: https://www1.my-etrust.com/commerce/buy.it.cfm
-See the Virus Encyclopedia at: http://my-etrust.com/products/encyclopedia/  
-Verify a hoax at:
http://my-etrust.com/products/encyclopedia/virusinfo/encyclopedia/lists/hoax.htm
bulletOther Technical Support Questions
 If you are having problems after normal business hours you may page me.  Normal Business Hours are Monday through Friday from 9 am to 5:30 pm.    Click here to see the pager number.   ~Janet